Visitors

We are temporarily restricting visitors for the safety of our patients, community and healthcare workers.

Visitors

UPDATED VISITOR POLICY

Welcome back, visitors.

To provide comfort and support to your loved one, you may visit our hospital as follows:

  • 1 visitor per patient, per day for a maximum of 1 hour. Because each patient may only have one visitor per day, we highly encourage family and loved ones to coordinate who will visit on which day to avoid disappointment.
  • Visiting hours begin at 11 a.m. and end at 6:30 p.m., 7 days weekly.
  • You must attest to being symptom-free of illness and clear a hospital screening point at entry.
  • You must sign a waiver for visitation.
  • You must wear your mask properly and stay six feet from others at all times.
  • No in / out – once you are settled into the patient room, you must stay there for the duration of your visit.
  • For your safety, patients must have test results that indicate it is safe for them to have a visitor.

At this time, visitation does not apply to:

  • COVID-19 positive patients, except at the end of life.
  • Intensive Care patients who are in the Adult PICU or PACU surge areas. Every effort will be made to move the patient to a private room when possible so they may safely have a visitor.
  • Maternal Child Health patients, including Labor and Delivery, Maternity, Pediatrics, or NICU. These areas have a separate visitor policy that is limited to one healthy birth partner and certified doula for maternity patients and one healthy parent for pediatric patients. No other visitors are permitted.
  • Emergency Department patients.
  • Procedural Patients without an assigned private hospital room.
  • Della Martin Center patients.

COVID-19 Liability Release and Waiver for Visitors:

We require all visitors to fill out this waiver. For your convenience, print and fill out the waiver at home, and bring it when visiting your loved one.

Steps for visitation:

  • Upon clearing a screening point, visitors will:
    • Go to the front desk
    • Provide identification and a phone number where you can be reached during your visit
    • Receive your visitor sticker that notes the time your visit will conclude
    • Set a timer on your smartphone to be reminded when your visit concludes
    • Place your sticker above your waist and below your shoulder, and ensure it is visible at all times during your visit.
    • When your visit is over, please sign out at the front desk and hand in your visitor sticker
  • Any visitor who exhibits signs and symptoms of illness will not be granted entrance.
  • No food from the outside is permitted out of an abundance of caution.
  • Children under the age of 15 may not visit the hospital because of infection prevention concerns.
  • We reserve the right to ask permitted visitors to leave at any time. Disruptive individuals will be asked to leave campus immediately.
  • We may close to visitors at any time, without prior notice, based on community infection rates or hospital guidelines.

Staying connected outside of visiting hours, or when you are unable to visit:

  • If your hospitalized family member is able to communicate on their own, we ask that you please contact them directly.
  • If you would like to speak with the care team, we ask that families of hospitalized patients please designate only ONE family member to call the hospital. This helps limit the number of phone calls and keeps our focus on providing direct patient care.
  • We ask that the designated family member kindly refrain from calling during shift change (6:30 a.m. – 8 a.m. and 6:30 p.m. to 8 p.m.), as this is when care teams are sharing important patient information with the incoming shift.

Guidelines for Other Areas of Care

  • Maternal Child Health:
    • One healthy parent at a time for pediatric and neonatal intensive care unit patients.
    • One healthy birth partner for labor, delivery, postpartum and recovery units. One certified Doula per patient.
  • Procedural patients, including outpatient or same day surgery, GI lab, radiology, and catheterization lab:
    • One healthy visitor may drop off and pick up all patients having procedures who require assistance (cannot walk, communicate clearly et). This accommodation for a visitor of a procedural patient who requires assistance must be arranged in advance on the pre-operative phone call
      • To minimize exposure, visitor cannot accompany patient to the unit or procedural area. Upon clearing the illness screening to gain access to the campus, the visitor can help the patient to the registration area but then must leave the campus.
    •  All other procedural patients can be dropped off outside of the main entrance to the hospital.
    • Upon completion of the patient’s procedure, the family will be called and notified of next steps related to when the patient will be ready to go home and instructions for how to reunite with the patient at the hospital so they may go home.
  • Emergency Department
    • One healthy visitor to drop off a patient in the emergency department.
      • Once the patient is taken back into the care area, the visitor must leave campus and wait for a phone call.
      • Visitors may wait in their cars or at an off-campus location.
    • The only exception to this is that one healthy parent of a patient under the age of 18 will be allowed back into the care area with their child.                                       

End of Life Visitation:

Patients receiving end-of-life care may have a one-time visit from a loved one upon approval from the house supervisor.

Guidelines for end of life visitation for COVID-19 positive and rule-out patients are based on health authority recommendations related to exposure and include:

  • One visitor per patient only.
  • Visitor must sign waiver related to exposure risk.
  • Visits will need to be staggered based on unit activity, visitor must be flexible to that changing and unpredictable nature.
  • Visitor must agree to follow all policies and requirements for visitation, including successful completion of illness screening at entry point and proper use of PPE while on campus
  • Upon clearing screening, visitor will be escorted to the unit and, upon conclusion of visit, be escorted directly out of the hospital to minimize exposure to others.
  • Visits are restricted to be no more than 15 minutes in length to reduce exposure.
  • Visitor must remain in patient’s room during the visit (no in-and-out of the unit, this is to help preserve PPE)

Thank you for your patience and understanding. Our policies are guided by the safety of our healthcare workers, the safety of our community and preservation of PPE as this pandemic evolves.

We revisit this policy weekly based on guidance from health authorities, availability of PPE, COVID-19 patient census and the advice of our infectious disease specialists.

All tours and in-person classes / events are cancelled until further notice.

Please visit our COVID-19 information page to get more information on the resumption of elective surgeries, FAQs, and more.

You can also call our COVID-19 information line at (626) 397-3777.

NOTICE: Tents Outside Emergency & Trauma Center

We have set up our surge tents proactively in case we need to expand our capacity to screen patients who could require hospital care. At this time we do not need them. If we have a patient surge, we will activate use of the tents, alongside other measures that we have defined in our surge plan to free up beds and streamline care.

Directions & Parking

Find out how to get here and where to park. If you’re staying in the area, see our list of local services and hotels. Also find out how our ongoing construction could impact you.

Main Lobby Hours

5:30 A.M. – 8:00 P.M., 7 days a week

Please note that we are restricting visitors. Please review the temporary visitor policy before arriving.

Visiting Hours

Visitor hours are suspended during COVID-19

Our general visiting hours are 11 a.m. to 8 p.m. daily. Some departments have specific visiting hours in place, so please reference the Visiting Hours by Department section below.

Please stop at the lobby information desk to obtain your visitor pass. Additional visitors will be asked to wait in the lobby until a room pass is available. More information about our visitor guidelines can be found below.

Visitor Services

Visitor services are suspended during COVID-19

A family member or friend’s time in the hospital can be difficult for everyone. We provide comfortable and restful spaces and services for visitors. Our seasonally updated gift shop is a perfect place to relax while browsing for a gift for a loved one.

Our Huntington Collection is a unique resale shop, with all funds directly supporting our Senior Care Network. We encourage visitors to enjoy an afternoon browsing the items.

Photo Policy

Huntington Hospital protects the privacy of our patients, employees and physicians, and limits photography, videotaping and audiotaping on our campus.

Photography is not permitted, except in patient rooms. Photos you or your visitors take can only include you, your family and your visitors. Professional photography is prohibited at all times.

If you have any questions regarding this policy, please call patient relations.