Visitors

Visitors

We are thrilled to welcome back visitors!  

Based on our risk-scoring matrix, which considers community and hospital infection rates and more, we have reopened in-person visitation in a limited capacity. 

We know how important it is to be able to visit a loved one in the hospital. We are balancing the comfort of our patients and their families with the ongoing need for safety measures during the COVID-19 pandemic. As a result, visitors must always be masked, follow social distancing guidelines, and comply with the visitor policy guidelines below.  

Download a community letter about visitation from our President and CEO, Lori J. Morgan, MD, MBA.

Please note some important guidelines about our in-person visitation policy for hospitalized patients: 

  • Visiting hours are between 1:00 p.m. and 6:30 p.m. every day.  
  • Two visitors are allowed per patient, per day.
  • Visitors are required to sign a COVID-19 Liability Release and Waiver. For your convenience, you may print and sign the waiver at home and present it when visiting your loved one. 
  • Visitors will have their temperature taken upon arrival. 
  • Any visitor who exhibits signs and symptoms of illness will not be granted entrance. 
  • Visitors must stay masked and stay six feet from others at all times.  
  • No visitors are allowed for COVID-19 positive patients or patients under investigation/those with a pending COVID-19 test. All patients are tested for COVID-19 upon admission to the hospital. If possible, we encourage visitors to wait until the day after their loved one’s admission, to allow time for the necessary tests and clearance. This will help avoid long wait times for visitors.  
  • Children under the age of 15 may not visit the hospital because of infection prevention concerns.  
  • Visitors are allowed to bring food in from the outside for patient consumption only. Visitors may not eat or drink in the patient’s room.
  • We reserve the right to ask permitted visitors to leave at any time. Disruptive individuals will be asked to leave campus immediately.   

The following areas of the hospital have different visitation policies:

  • Visitor Policy for Surgical and Procedural areas:  
    • This includes patients in outpatient surgery, GI lab, radiology, Cancer Center, and catheterization lab. 
    • One healthy visitor will be admitted per patient undergoing a procedure or surgery. 
    • Visitor may accompany the patient to the pre-op area and may stay until the patient is taken to the procedural area. 
    • Visitor will leave the hospital during the patient’s procedure. We will notify the visitor upon arrival to the recovery area and again when the patient is ready for discharge to provide instructions for pick up.   
    • Visitor may return to visit a post-op patient between regular visitor hours (1:00 p.m. – 6:30 p.m.). 
    • All other visitation guidelines apply. 
  • Visitor Policy for the Emergency Department
    • One healthy visitor for a non-COVID patient. 
    • Visitors must wait in the car until a patient is placed in a room. 
    • The only exception to this policy is one healthy parent for a patient under the age of 18. 
  • Visitor Policy for Maternal Child Health:  
    • Family Birth Center: One healthy birth partner and one labor support person. This support person may be a doula or another person of choice. Both the birth partner and labor support person will be tested for COVID-19 upon arrival. 
    • Mother Baby Unit: One healthy birth partner may accompany the patient to this unit. 
    • Perinatal High Risk Unit: One healthy support partner may stay around-the-clock OR one healthy visitor during visiting hours.
    • Pediatric Unit: Two healthy parents at a time for pediatric patients. 
  • Visitor Policy for Della Martin Center
    • One healthy visitor is permitted for 30 minutes per patient, per day.
    • In person visitation times are 3 – 4 p.m. and 6 – 7 p.m. 
    • The visitor will call the department during the hours of 10 – 11:30 a.m. to give the staff the time slot that they would like to come in. 
    • Visitors will enter off the Pasadena entrance and will sign a waiver upon arrival.  

At this time visitation does not apply to:  

  • COVID-19 positive patients, except at the end of life. 
  • Intensive Care patients who are in the Adult PICU. Every effort will be made to move the patient to a private room when possible so they may safely have a visitor.  
  • Procedural patients without an assigned private hospital room. 

End of Life Visitation 

Patients receiving end-of-life care may have a one-time visit from a loved one upon approval from the house supervisor. 

Non-COVID patients may have two visitors, for up to four hours. All visitors must sign a waiver related to exposure risk. 

COVID-19 positive patients: Guidelines for end-of-life visitation for COVID-19 positive and rule-out patients are based on health authority recommendations related to exposure and include: 

  • Two visitors per patient only, for up to 30 minutes. 
  • Visits will need to be staggered based on unit activity, visitor must be flexible to that changing and unpredictable nature. 
  • Visitors must agree to follow all policies and requirements for visitation, including successful completion of illness screening at entry point and proper use of PPE while on campus. 
  • Upon clearing screening, visitors will be escorted to the unit and, upon conclusion of visit, be escorted directly out of the hospital to minimize exposure to others. 
  • Visits are restricted to be no more than 30 minutes in length to reduce exposure. 
  • Visitors must remain in the patient’s room during the visit (no in-and-out of the unit, this is to help preserve PPE). 

Connecting with Loved Ones 

Staying connected outside of visiting hours, or when you are unable to visit: 

  • If your hospitalized loved one is able to communicate on their own, we ask that you please contact them directly. 
  • If you would like to speak with the care team, we ask that families of hospitalized patients please designate only ONE family member to call the hospital. This helps limit the number of phone calls and keeps our focus on providing direct patient care. 
  • We ask that the designated family member kindly refrain from calling during shift change (6:30 a.m. – 8 a.m. and 6:30 p.m. to 8 p.m.), as this is when care teams are sharing important patient information with the incoming shift. 

Visitor Waiver

All tours and in-person classes/events are cancelled until further notice. 

Our policies are guided by the safety of our healthcare workers, the safety of our community and preservation of PPE as this pandemic continues. We revisit this policy weekly based on guidance from health authorities, availability of PPE, COVID-19 patient census, infection thresholds in the community at large, and the advice of our infectious disease specialists. Thank you for your patience, support and flexibility. 

Please visit our COVID-19 information page to get more information and answers to FAQs.

Directions & Parking

Find out how to get here and where to park. If you’re staying in the area, see our list of local services and hotels. Also find out how our ongoing construction could impact you.

Main Lobby Hours

5:30 A.M. – 8:00 P.M., 7 days a week

Visiting Hours

Main hospital visiting hours are 1 pm – 6:30 pm every day.

Please note that some areas of the hospital may have different visiting hours and visitation policies. See the full visitor policy above.

Visitor Services

Visitor services are suspended during COVID-19

A family member or friend’s time in the hospital can be difficult for everyone. We provide comfortable and restful spaces and services for visitors. Our seasonally updated gift shop is a perfect place to relax while browsing for a gift for a loved one.

Our Huntington Collection is a unique resale shop, with all funds directly supporting our Senior Care Network. We encourage visitors to enjoy an afternoon browsing the items.

Photo Policy

Huntington Hospital protects the privacy of our patients, employees and physicians, and limits photography, videotaping and audiotaping on our campus.

Photography is not permitted, except in patient rooms. Photos you or your visitors take can only include you, your family and your visitors. Professional photography is prohibited at all times.

If you have any questions regarding this policy, please call patient relations.

COVID-19 VACCINE: We are providing limited community vaccination in partnership with Pasadena Public Health. Please do not call, we cannot schedule vaccine appointments. Find resources for vaccination here.   >> VACCINE INFO
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