Visitors

Visitors

IMPORTANT UPDATE TO OUR VISITOR POLICY

We will close once again to in-person visitation and resume virtual visitation.

This is effective Wednesday, November 18.

Based on our risk-scoring matrix, which considers community and hospital infection rates and more, we are adjusting visitation as per our policy to reflect the current high risk.

Download a community letter about visitation from our President and CEO, Lori J. Morgan, MD, MBA.

We have very few exceptions to our no in-person visitation policy, including:

  • All patients at the end of life. Learn more about end of life visitation.
  • Maternal Child Health patients:
  • Procedural patients: one healthy visitor to drop off and pick up all patients having procedures, including outpatient surgery, GI lab, radiology, Cancer Center, and catheterization lab.
    • Once the patient has arrived in the admitting area of the main lobby, the visitor must leave the hospital campus.
    • Upon completion of the patient’s procedure, the family will be called and notified of next steps related to when the patient will be ready to go home and instructions for how to reunite with the patient at the hospital so they may go home.
  • Emergency Department: one healthy visitor to drop off a patient in the emergency department.
    • Upon patient drop off, visitors must leave campus and wait for a phone call.
    • Visitors may wait in their cars or at an off-campus location.
    • The only exception to this is that one healthy parent of a patient under the age of 18 will be allowed back into the care area with their child.

End of Life Visitation:

Patients receiving end-of-life care may have a one-time visit from a loved one upon approval from the house supervisor.

Non-COVID patients may have two visitors, for up to four hours. All visitors must sign waiver related to exposure risk.

COVID-19 positive patients: Guidelines for end of life visitation for COVID-19 positive and rule-out patients are based on health authority recommendations related to exposure and include:

  • Two visitors per patient only, for up to 30 minutes.
  • Visitors must sign waiver related to exposure risk.
  • Visits will need to be staggered based on unit activity, visitor must be flexible to that changing and unpredictable nature.
  • Visitors must agree to follow all policies and requirements for visitation, including successful completion of illness screening at entry point and proper use of PPE while on campus
  • Upon clearing screening, visitors will be escorted to the unit and, upon conclusion of visit, be escorted directly out of the hospital to minimize exposure to others.
  • Visits are restricted to be no more than 30 minutes in length to reduce exposure.
  • Visitors must remain in patient’s room during the visit (no in-and-out of the unit, this is to help preserve PPE)

Guidelines for Visitors

Approved visitors must follow these visitation guidelines:

  • You must wear your mask properly and stay six feet from others at all times.
  • No in / out – once you are settled into the patient room, you must stay there for the duration of your visit.
  • For your safety, patients must have test results that indicate it is safe for them to have a visitor.
  • You must sign a COVID-19 Liability Release and Waiver for Visitors.For your convenience, you may print and sign the waiver at home and present it when visiting your loved one.
  • Any visitor who exhibits signs and symptoms of illness will not be granted entrance. 
  • No food from the outside is permitted out of an abundance of caution. 
  • Children under the age of 15 may not visit the hospital because of infection prevention concerns. 
  • We reserve the right to ask permitted visitors to leave at any time. Disruptive individuals will be asked to leave campus immediately.  

Connecting with Loved Ones

Staying connected outside of visiting hours, or when you are unable to visit:

  • If your hospitalized family member is able to communicate on their own, we ask that you please contact them directly.
  • If you would like to speak with the care team, we ask that families of hospitalized patients please designate only ONE family member to call the hospital. This helps limit the number of phone calls and keeps our focus on providing direct patient care.
  • We ask that the designated family member kindly refrain from calling during shift change (6:30 a.m. – 8 a.m. and 6:30 p.m. to 8 p.m.), as this is when care teams are sharing important patient information with the incoming shift.

We are also closed to volunteers.

All tours and in-person classes / events are cancelled until further notice.

Thank you for your patience, support and flexibility as we work through these changes. Our policies are guided by the safety of our healthcare workers, the safety of our community and preservation of PPE as this pandemic evolves. We revisit this policy weekly based on guidance from health authorities, availability of PPE, COVID-19 patient census, infection thresholds in the community at large, and the advice of our infectious disease specialists.

Please visit our COVID-19 information page to get more information and answers to FAQs.

You can also call our COVID-19 information line at (626) 397-3777.

Directions & Parking

Find out how to get here and where to park. If you’re staying in the area, see our list of local services and hotels. Also find out how our ongoing construction could impact you.

Main Lobby Hours

5:30 A.M. – 8:00 P.M., 7 days a week

Please note that we are restricting visitors.

Visiting Hours

Visitor hours are suspended during COVID-19

Visitor Services

Visitor services are suspended during COVID-19

A family member or friend’s time in the hospital can be difficult for everyone. We provide comfortable and restful spaces and services for visitors. Our seasonally updated gift shop is a perfect place to relax while browsing for a gift for a loved one.

Our Huntington Collection is a unique resale shop, with all funds directly supporting our Senior Care Network. We encourage visitors to enjoy an afternoon browsing the items.

Photo Policy

Huntington Hospital protects the privacy of our patients, employees and physicians, and limits photography, videotaping and audiotaping on our campus.

Photography is not permitted, except in patient rooms. Photos you or your visitors take can only include you, your family and your visitors. Professional photography is prohibited at all times.

If you have any questions regarding this policy, please call patient relations.

COVID-19 UPDATE: Learn about visitor restrictions.  >> READ MORE
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