Visitors

Our mission is simple: build a healthier community. It’s what we’ve been doing for nearly 130 years, and today we’re doing it in more ways than ever before.

Visitors

We know how important it is to be able to visit a loved one in the hospital. As a healthcare organization, we are dedicated to providing a healthy and safe environment for all who visit our campus. We are balancing the comfort of our patients and their families with the ongoing need for safety measures.

Visitors to our hospital must now present proof of being fully vaccinated OR show proof of negative results of a COVID-19 test taken within 72 hours prior to entering. Wearing a mask at all times on our campus is required.

Huntington Hospital reserves the right to remove disruptive and non-compliant individuals from our campus and surrounding facilities. We appreciate your understanding and cooperation.

Please note that this visitation policy may evolve over time depending on our response to public health recommendations.

COVID-19 Information: Get more information on our COVID-19 page.

Vaccination requirements for hospital visitation per California Department of Public Health’s recent order.

Visitors to our hospital must present proof of being fully vaccinated OR show proof of negative results of a COVID-19 test taken within 72 hours prior to entering. Below is accepted proof of vaccination and test requirements per the order.

If you are fully vaccinated, prior to entering our facility you must present:

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered); OR
  2. a photo of a Vaccination Record Card as a separate document; OR
  3. a photo of the your Vaccination Record Card stored on a phone or electronic device, OR
  4. documentation of COVID-19 vaccination from a health care provider; OR
  5. digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.

If you are unvaccinated or not fully vaccinated, prior to entering our facility you are required to present:

  1. Unvaccinated or partially vaccinated visitors are eligible for indoor visits only if they can show documentation of a negative SARS-CoV-2 test where the specimen collection occurred within 72 hours before each visit and for which the test results are available at the time of entry to the facility.
  2. Visitors may use either PCR testing or antigen testing. Any PCR or antigen test used must either have Emergency Use Authorization by the U.S. Food and Drug Administration or be operating per the Laboratory Developed Test requirements by the U.S. Centers for Medicare and Medicaid Services.

For a list of COVID-19 testing locations, please go to:

Pasadena Public Health Department: Pasadena COVID-19 Testing Information – Public Health Department (cityofpasadena.net)

La County Department of Public Health: COVID-19 Testing (lacounty.gov)

Mask, personal protective equipment, and physical distancing requirements

  1. All visitors, regardless of vaccination status or test result, must:
    a. Wear a well-fitting face mask (a surgical mask or double masking is recommended) upon entry and at all times within the facility;
    b. Wear any other personal protective equipment (PPE) while in the patient’s room that facility personnel deem appropriate to the situation; and
  2. Physically distance from health care personnel and other patients/residents/visitors that are not part of their group at all times while in the facility.

Visitors will not be permitted inside our facility without proper documentation. Visitors who are visiting a patient in critical condition, when death may be imminent, are exempt from the vaccination and testing requirements of this Order.

Please note, the Order defines “Fully Vaccinated” and “Incompletely Vaccinated” follows:

“Fully Vaccinated” means individuals who are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). COVID-19 vaccines that are currently authorized for emergency use:

“Incompletely vaccinated” means persons who have received at least one dose of COVID-19 vaccine but do not meet the definition of fully vaccinated.

In-person visitation policy for hospitalized patients. 

  • Visiting hours are between 11 a.m. and 8 p.m. every day.  
  • Visitors must be 12 years of age or older, unless prior exception has been granted by hospital leadership.
  • Hospitalized patients may have two unique visitors, per day.
  • Visitors should ideally be from the same household to minimize the risk of transmission of any illness.
  • Any visitor who exhibits signs and symptoms of illness will not be granted entrance. 
  • Visitors should bring their own masks or face coverings with them. Anyone arriving to campus without a face covering will not be allowed entrance into our facilities.
  • Visitors are prohibited from coming and going after initial check in.
  • At this time, no visitors are allowed for COVID-19 positive patients or patients with a pending COVID-19 test.
  • Our hospital will not restrict, limit or otherwise deny visitation privileges on the basis of sex, economic status, educational background, race, ethnicity, color, religion, ancestry, national origin, disability, gender identity or expression, sexual orientation or marital status.

Our policies are guided by the safety of our healthcare workers, the safety of our community and the preservation of PPE as this pandemic continues. We revisit this policy weekly based on guidance from health authorities, availability of PPE, COVID-19 patient census, infection thresholds in the community at large, and the advice of our infectious disease specialists. Thank you for your patience, support and flexibility. 

Please visit our COVID-19 information page to get more information and answers to FAQs.

Department-specific visitation policies.

Emergency Department

  • Our Emergency Department is currently closed to visitors, except for patients under 18 years of age or those who require a support person under ADA Guidelines.
  • Limiting visitors in this area will decrease COVID-19 exposure for our staff, as well as limit the risk of exposure for anyone in the front lobby waiting area.You are welcome to wait in your vehicle while your loved one receives treatment.
  • If your loved one is admitted to the hospital through our Emergency Department, the patient will then be permitted to have visitors based on hospital and department specific guidelines.

Maternal Child Health

  • Family Birth Center: One healthy birth partner and one labor support person are permitted. This support person may be a doula or another person of choice. Both the birth partner and labor support person will be tested for COVID-19 upon arrival. 
  • Mother Baby Unit: One healthy birth partner may accompany the patient to this unit. Plus one healthy visitor per day during visiting hours.
  • Perinatal High Risk Unit: One healthy partner may stay around-the-clock and one healthy visitor is allowed during visiting hours.
  • Pediatric Unit: One healthy parent at a time for pediatric patients. Parents may rotate, however no additional visitors are allowed at this time. One parent may stay overnight.
  • Neonatal Intensive Care Unit (NICU): One healthy parent or legal guardian may visit at a time.
  • All Maternal Child Health visitors must be 18 years of age or older. Get more details on the Maternal Child Health visitor policy here. 

Della Martin Center

  • Two healthy visitors are permitted for 30 minutes per patient, per day.
  • In-person visitation times are 3 – 4 p.m. and 6 – 7 p.m. 
  • Visitors must be 18 years of age or older.
  • The visitor will call the department during the hours of 10 – 11:30 a.m. to provide the staff the time slot that they would like to come in. 
  • Visitors will enter off the Pasadena Avenue entrance. A member of the DMC staff will escort you inside.

At this time, visitation does not apply to:  

  • Critical care patients who are in the Adult PICU. Every effort will be made to move the patient to a private room when possible so they may safely have a visitor.  
  • Procedural patients without an assigned private hospital room. 

Outpatient visitation policy.

  • Outpatient areas include Outpatient Surgery, GI lab, Radiology, Cancer Center, Catheterization Lab, Interventional Radiology, Cardiac Rehabilitation, Non-invasive Vascular Lab, Perioperative Testing, Outpatient Physical Therapy, Blood Donation, Transfusion Clinic, Medication Therapy Management, Lab Outreach, and Huntington Ambulatory Care
  • We are limiting the number of people on campus for the health and safety of your loved one.
  • Patients arriving for a surgery or procedure that does not require admission are not permitted to have visitors at this time.
  • The only exception to this is for patients under 18 years of age or those who require a support person under ADA Guidelines, and those receiving a complex or new diagnosis.Please talk to your procedure scheduler and make arrangements should you qualify for this exception.
  • If your loved one is admitted to the hospital , the patient will then be permitted to have visitors based on hospital and department specific guidelines.

End-of-life Visitation 

Patients receiving end-of-life care may have a one-time visit from a loved one upon approval from the house supervisor. The goal is to maximize the opportunity for a loved one to be with the patient and accommodate your family to the best of our ability.

Guidelines for end-of-life visitation for COVID-19 positive and rule-out patients are based on health authority recommendations related to exposure.

Connecting with Loved Ones 

Staying connected outside of visiting hours, or when you are unable to visit: 

  • If your hospitalized loved one is able to communicate on their own, we ask that you please contact them directly. 
  • If you would like to speak with the care team, we ask that families of hospitalized patients please designate only ONE family member to call the hospital. This helps limit the number of phone calls and keeps our focus on providing direct patient care. 
  • We ask that the designated family member kindly refrain from calling during shift change (6:30 a.m. – 8 a.m. and 6:30 p.m. to 8 p.m.), as this is when care teams are sharing important patient information with the incoming shift.

Directions & Parking

Find out how to get here and where to park. If you’re staying in the area, see our list of local services and hotels. Also find out how our ongoing construction could impact you.

Main Lobby Hours

5:30 A.M. – 8:00 P.M., 7 days a week

Visitor Services

A family member or friend’s time in the hospital can be difficult for everyone. We provide comfortable and restful spaces and services for visitors. Our seasonally updated gift shop is a perfect place to relax while browsing for a gift for a loved one.

Our Huntington Collection is a unique resale shop, with all funds directly supporting our Senior Care Network. We encourage visitors to enjoy an afternoon browsing the items.