Here for a Healthier Community
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Our mission is simple: build a healthier community. It’s what we’ve been doing for over 125 years, and today we’re doing it in more ways than ever before.

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Your Appointment

Thank you for trusting us with your health and well-being. Here are a few tips to help you make the most of your appointment.

COVID-19 Update

Updated: November 4, 2020

We understand that these are difficult and uncertain times. Rest assured, your safety has been our top priority as we’ve prepared our offices to welcome you back. We’ve made several changes to our operations, highlighted below, to enable us to continue to provide quality care while mitigating the spread of COVID-19. We sincerely ask that you please adhere to the new changes to ensure everyone’s safety in our offices. We suggest arriving 15 minutes before your scheduled time to allow for adherence to these changes. Thank you.

Operational Updates

To reduce your time in our waiting area, the check-in process will no longer take place at the front desk. Prior to your appointment date, your doctor’s office will notify you of the proper procedures to follow when arriving for your scheduled visit, including collecting payment.

To minimize interactions with other patients during your visit, we have reduced and/or staggered our appointment schedule and will spread out patients being seen among available exam rooms. Again, we will continue to assess our appointment schedules and adjust staffing accordingly to meet your needs in a timely manner.

Prior to entering our offices, everyone will have their temperature checked with a no-touch device. If a temperature of 100 or higher is recorded, you will not be permitted into the office and next steps will be advised.

We are allowing only 1 caregiver/parent to accompany each patient into our offices.

We require all patients and visitors, 2 years of age and older, to wear a surgical face mask or cloth face mask in our offices for the complete duration of the visit.

Upon arrival, if you present with any of the following face masks/coverings, we will issue you a new surgical mask as a replacement to wear during your visit:

If you are unclear as to whether or not your face mask/covering falls into any of the categories, please ask our front office staff during the check-in process. All staff and physicians are required to wear a surgical face mask at all times in our offices. For information on how to properly handle and clean your face covering, visit the CDC’s website at cdc.gov/coronavirus

Additionally, we encourage everyone to practice good hand hygiene, in and out of our offices. All staff and physicians are required to follow proper hand washing procedures.

We are using CaviWipes and/or Sani-Wipes to regularly clean all common, high-touch areas in our offices. Both are strong disinfectant wipes effective against TB and most bacteria, viruses, and fungi. Each patient room is thoroughly cleaned with said wipes after each use, following guidelines from the Infection Control Department of Huntington Hospital. In addition, building managers at each of our locations have scheduled regular cleaning throughout each facility.

Please maintain social distancing, as best you can, while in our offices. We’ve added new floor decals to assist with proper distancing.

At this time, all co-payments, deductibles, co-insurance and payment for cash services will not be collected at the front desk of your doctor’s office. Prior to your visit, your doctor’s office will notify you of how payment will be collected. Payments can be made with cash, checks, credit cards or Flexible Spending Account (FSA) cards. Please review your health plan benefits prior to your visit to verify your co-payment and co-insurance amount and get answers to any questions that may arise. Be sure to ask our office what the full payment is for all cash services. If you have healthcare coverage through your employer, you’ll also need to provide your employer’s name, address and phone number.

Click here to see a list of health plans accepted by Huntington Health Physicians.

General Information

If you’re seeing a pediatrician, you may want to prepare young children by explaining that regular visits to the doctor are part of staying healthy. Start the conversation a day ahead of time so you can answer questions and calm apprehensions before you arrive.

If you need to cancel or reschedule your appointment for any reason, please call your doctor’s office at least 24 hours before your appointment.

If you’re a new patient, please arrive 20 minutes prior to your appointment time to fill out the necessary new patient forms and health insurance information. You can find select new patient forms online by clicking here.

COVID-19 UPDATE: Learn about visitor restrictions.  >> READ MORE
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