(PASADENA, Calif. – April 5, 2016) - Huntington Hospital announced
today that it has achieved the Healthgrades 2016 Outstanding Patient Experience
Award™. Huntington Hospital was identified as providing outstanding
performance in the delivery of a positive experience for patients during
their hospital stay, according to Healthgrades, the leading online resource
for comprehensive information about physicians and hospitals.
Healthgrades evaluated 3,858 hospitals that submittedat least 100 patient
experience surveys to the Centers for Medicare and Medicaid Services (CMS),
covering admissions from April 2014 – March 2015 in order to identify
hospital performance in this area.
“We are honored to receive the Healthgrades Outstanding Patient
Experience Award,” said Stephen A. Ralph, president and CEO, Huntington
Hospital. “It is a testament to the tremendous efforts our physicians,
employees and volunteers make every day to provide compassionate care,
enhancing our patients’ experience at our hospital.”
Healthgrades evaluated performance by applying a scoring methodology to
10 patient experience measures, using data collected from a 32-question
patient experience survey of the hospital’s own patients. The survey
questions focus on patients’ perspectives of their care in the hospital.
Question topics range from cleanliness and noise levels in patient rooms
to factors such as pain management and responsiveness to patients’
needs. The measures also include whether a patient would recommend the
hospital to friends or family.
“For generations, our hospital has served this community with excellent
health care, brought to life every day by our amazing employees, physicians
and volunteers,” said Kim Markey, vice president, patient experience,
Huntington Hospital. “We are so honored to be placed among the top
10 percent in the nation for excellence in ways that patients value most.”
In order to be recognized by Healthgrades, hospitals must meet eligibility
requirements for consideration, which in addition to number of survey
responses, includes clinical performance thresholds. Nationally, 2,965
hospitals met those requirements with 448 hospitals outperforming their
peers, based on their patients’ responses in order to achieve this
“Consumers are increasingly using patient experience and satisfaction
as a measure to both evaluate hospitals and to select where they want
to obtain care,” said Evan Marks, Chief Strategy Officer, Healthgrades.
“We commend those hospitals that have achieved the Healthgrades
2016 Outstanding Patient Experience Award for delivering superior patient
care experiences during their hospital stay.”
For more information about Healthgrades, to download a full copy of the
report or to get information about hospital and physician quality, visit: