Huntington Memorial Hospital Recognized by Healthgrades for Providing Outstanding Patient Experience

April 8, 2015

Huntington Memorial Hospital today announced that it has achieved the Healthgrades 2015 Outstanding Patient Experience Award™. Huntington Hospital was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

“Every day at Huntington Hospital, our nurses, physicians and employees strive to provide an exceptional healthcare experience to anyone who comes through our doors,” said Stephen A. Ralph, hospital president and CEO. “Our goal is not just to treat illness or injury, but to offer dignity and compassion to patients and families throughout their hospital visit. Accolades like this help confirm that we are fulfilling this important promise to our community.”

Healthgrades evaluated 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 – December 2013 in order to identify hospital performance in this area.

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally, 3,005 hospitals met those requirements with 452 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Huntington Hospital’s performance places them among the top 10% in the nation.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, Chief Strategy Officer, Healthgrades. “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay.”

Huntington Hospital is one out of three hospitals in Los Angeles County to have achieved this designation and was recently named one of Healthgrades America’s 50 Best Hospitals which makes the hospital in the top 1% in the nation for consistent, year-over-year superior clinical performance.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: Healthgrades.com/quality today.